Communication Styles and Techniques

Front

Aggressive

Back

Making demands and insulting others; ineffective communication style.

Front

I-Statements

Back

Words explaining how the speaker feels without judging the receiver.

Front

Verbal Communication

Back

Use of words, spoken or written, to send a message.

Front

Active Listening

Back

Concentrating on the person talking and acknowledging what is heard.

Front

Passive

Back

Hiding or not clearly stating needs, wants, and feelings.

Front

Passive Aggressive

Back

Using unclear techniques to make demands and insult others.

Front

Communication

Back

Exchange of spoken or unspoken messages between people.

Front

Communication Process

Back

Actions used to exchange ideas, thoughts, feelings, and information.

Front

Feedback

Back

Constructive response to a message.

Front

Assertive

Back

Clearly stating needs, wants, and feelings; most effective communication style.