Front

Dispute resolution in small organizations.

Back

Smaller organizations settle disputes with the managers, owners or supervisors.

Front

Dispute resolution in large organizations.

Back

Larger organizations settle disputes using industrial relations officers or human resource officers.

Front

Employer strategies to gain the upper hand during conflicts.

Back

Lock Out, Scab Labour, Negotiation

Front

Employee strategies to gain the upper hand.

Back

Strike Action, Work to Rule, Go-Slow

Front

Strategies for resolving conflict in an organization.

Back

Collective Bargaining, Grievance Procedures, Compromise and avoidance

Front

Conciliation process.

Back

A third party such as a representative from the Ministry of Labour will be present during discussions to reach an agreement.

Front

Mediation process.

Back

The third-party proposes solutions to the problems which are considered.

Front

Arbitration process.

Back

Both groups agree to ask the third party to give a solution, which they would accept.

Front

Role of Shop Steward.

Back

The union representative at the workplace.