Front

Systematic process to find and fix faults in a computer system.

Back

troubleshooting

Front

Last step in PC repair:

Back

documentation

Front

A question that allows a customer to explain a problem is called

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open-ended question

Front

A question that asks for a specific response is called

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closed-ended question

Front

Regular maintenance that extends PC life is called

Back

Preventive maintenance

Front

Software to locate and solve problems

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Diagnostic tools

Front

Low airflow device to remove dust from inside a case

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ESD vacuum cleaner

Front

POST info used in troubleshooting

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beep code

Front

Tool to monitor CPU, memory, and network performance:

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Task Manager

Front

Copy of info stored on a hard drive

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backup