vocab chap. 4

Front

Systematic process to find and fix faults in a computer system.

Back

troubleshooting

Front

Last step in PC repair:

Back

documentation

Front

A question that allows a customer to explain a problem is called

Back

open-ended question

Front

A question that asks for a specific response is called

Back

closed-ended question

Front

Regular maintenance that extends PC life is called

Back

Preventive maintenance

Front

Software to locate and solve problems

Back

Diagnostic tools

Front

Low airflow device to remove dust from inside a case

Back

ESD vacuum cleaner

Front

POST info used in troubleshooting

Back

beep code

Front

Tool to monitor CPU, memory, and network performance:

Back

Task Manager

Front

Copy of info stored on a hard drive

Back

backup