Fees that guests are required to pay in order to use hotel services.

Activities for guests when they want to stay or access the hotel.

Guest activities when they have ended their stay and are departing the hotel.

A service provided by the hotel for free without being charged.

A hotel officer in charge of greeting guests and handling luggage.

Room types that can be connected to one another by an internal door.

The practice of renting the hotel room for a portion of the day rather than the standard overnight stay.

A room that is one level above Superior Room and has facilities and services that are superior and typically has twin or double beds.

One section in the front office department that welcomes guests and always stands near the hotel entrance.

A term for a room door that is locked through two systems, an electronic system and a manual system.

A hotel room that is designed and priced to accommodate two people.

A structural stand-in for the general manager, who is in charge of all operations and controls all hotel divisions.

Checking in earlier than expected (customarily, guests check in at 14.00).

Check-out before the check-out time limit (usually check-out time is at 12.00).

Estimated Time Arrival

Estimated time of guests check-in at the hotel.

Estimated Time Departure

Estimated time of guests check-out from the hotel.

One of the greatest rooms that features a living room, a master bed, or a king size bed, and a larger size of space.

Expected Arrival Sheet

A sheet with information about the expected number of guests that day.

Expected Departure Sheet

Information sheet showing the expected number of guests leaving on that particular day.

Extension of the guest’s hotel stay.

A supplementary bed that can be added to a room to accommodate additional guests beyond the standard occupancy.

This type of room is larger than a deluxe room and provides services for three guests.

Services offered by the hotel that are complimentary for clients.

An employee who is in charge of checking guests in and out and giving them the information they require.

The department that is in charge of guest check-in and check-out procedures as well as creating an excellent first impression for guests upon arrival at the hotel.

Guest Relation Officer

A section of the front office serving as a liaison or bridge between guests, especially VIP guests, and the hotel.

Rates for groups, meetings, and conferences that use the hotel for their events.

Documents provided by a business to its employees or representatives as insurance for transactions made at the hotel.

One of the media so that guests are comfortable in conveying criticism and comments on the services received.

A record kept for each guest who has stayed at the hotel, with a different entry for each visit and information about relevant preferences.

Information about guests that currently stay in the hotel.

The time when the number of hotel guests staying is high and usually occurs on holidays or during certain events.

The department in charge of maintaining the cleanliness and orderliness of the hotel's surroundings and guest rooms.

The status of a guest who is staying but requests privacy or is deemed to have not visited the hotel, depending on the guest's request.

This accommodation type offers a spacious enough room area and various more luxurious-looking supporting facilities.

Checking out beyond the check-out time, which is often 12.00, frequently results in a fine or extra charge.

A work notebook detailing the activities, occasions, and occurrences that occurred while working at the hotel.

Guests who stay for a long time at a hotel, it could be a week, a month or several months.

Items left by guests at the hotel that the employee later discovered and stored until the guests are back to the hotel.

The time when the number of hotel guests staying is low and usually occurs on weekdays or working days.

An early-morning phone call to hotel guests intended to wake them up at their request.

A member of staff who compiles all daily revenue and report information.

A guest who has made a reservation at a hotel but fails to show up on the scheduled arrival date without first informing the establishment.

English Terminologies in Front Office Department Flashcards

Student preview

69 questions

Show all answers

1.

FLASHCARD QUESTION

Front

Arrival List

Back

A list that includes details about the guests who arrive or check in that day.

2.

FLASHCARD QUESTION

Front

Arrival Date

Back

The information of hotel guests' check-in or arrival dates.

3.

FLASHCARD QUESTION

Front

Average Room Rate

Back

A matrix that a hotel uses to determine the average price of rooms sold during a specific period of time.

4.

FLASHCARD QUESTION

Front

Back of the House

Back

A work area behind the front service area that is not visible to guests.

5.

FLASHCARD QUESTION

Front

Bellboy

Back

One of the sections of the front office department that serves to assist guests with luggage handling and information services.

6.

FLASHCARD QUESTION

Front

Booking

Back

Reservations made by hotel guests.

7.

FLASHCARD QUESTION

Front

Cancellation

Back

The process for canceling hotel guests' accommodation reservations.

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