
Customer Service Essentials
Flashcard
•
English
•
Vocational training
•
Practice Problem
•
Hard
Alison Byles
Used 1+ times
FREE Resource
Student preview

10 questions
Show all answers
1.
FLASHCARD QUESTION
Front
Greeting customers
Back
Good morning! How can I assist you today?
2.
FLASHCARD QUESTION
Front
Active listening
Back
Nodding, eye contact, summarising
3.
FLASHCARD QUESTION
Front
Empathy
Back
I understand how you feel.
4.
FLASHCARD QUESTION
Front
Positive language
Back
Certainly, I can help with that.
5.
FLASHCARD QUESTION
Front
Handling complaints
Back
Stay calm, listen, offer solutions
6.
FLASHCARD QUESTION
Front
Product knowledge
Back
Know features, benefits, and uses
7.
FLASHCARD QUESTION
Front
Personalised service
Back
Use customer's name, tailor suggestions
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