Customer Service Essentials

Front

Greeting customers

Back

Good morning! How can I assist you today?

Front

Active listening

Back

Nodding, eye contact, summarising

Front

Empathy

Back

I understand how you feel.

Front

Positive language

Back

Certainly, I can help with that.

Front

Handling complaints

Back

Stay calm, listen, offer solutions

Front

Product knowledge

Back

Know features, benefits, and uses

Front

Personalised service

Back

Use customer's name, tailor suggestions

Front

Non-verbal cues

Back

Smile, open posture, gestures

Front

Closing interaction

Back

Thank you for visiting, have a great day!

Front

Follow-up questions

Back

Is there anything else I can help with?