Account Management Flashcard

Front

Which of the following is a common account change request? Update Customer Information, Request a Refund, Cancel an Order, Change Payment Method

Back

Update Customer Information

Front

What can be updated on a customer's profile but not on an order? Options: Billing Address, Order Quantity, Shipping Method, Payment Method

Back

Billing Address

Front

What is the status of wholesale account requests? Options: Not accepting new accounts, Open for all, Pending approval, Limited access

Back

Not accepting new accounts

Front

What is the purpose of the "More Actions" option?

Back

To merge customer accounts

Front

What is the first step in checking a customer's registration status?

Back

More Actions in their Shopify account

Front

Where can a customer also redeem their rewards?

Back

Rewards can be redeemed on our desktop site under their account

Front

What is the reward option shown in the "Spend points" box? Options: $10 off coupon, $50 off coupon, Free shipping, 10% discount

Back

$50 off coupon

Front

What is the total number of points shown in the "Spend points" window?

Back

12,752 Vitality Vibes

Front

What is the purpose of the "Spend points" window? Options: To view customer details, To redeem rewards using points, To delete customer accounts, To update account settings

Back

To redeem rewards using points

Front

What is the final step to complete the redeeming reward process?

Back

Click "Redeem"