Conflict Resolution

Front

You are in the red zone and a friend wants to resolve a conflict with you. What should you do?

Back

Tell them you are not ready to talk yet.

Front

You are feeling frustrated by someone else's behavior. You should:

Back

use an I statement to explain how you feel ('I feel...')

Front

What is a good first step when dealing with conflicts?

Back

Asking to speak directly with the person you are mad at is a good first step.

Front

What is active listening?

Back

Listening carefully to the other person's words, taking time to understand the other person's perspective, and being patient and not interrupting.

Front

What type of resolution is best? Options: Lose-Lose (no one gets what they want), Win-Lose (only one person gets what they want), Win-Win (both people benefit), No resolution (conflict continues)

Back

Win-Win (both people benefit)

Front

Blaming, yelling, avoiding, and eye rolling are:

Back

Common roadblocks to problem solving

Front

What is reporting?

Back

Getting help from someone to solve a problem

Front

What should Rashaad do when Joe's jokes start to bother him?

Back

Let Joe know that it's starting to bother him and ask him to stop.

Front

What should Kim do when Ana talks over her during group work?

Back

Say something like, 'Ana, I'm feeling frustrated when you talk while I'm talking because I'm not getting a chance to share. I need you to wait your turn please.'

Front

What could you do if a family member keeps doing something that is really upsetting you?

Back

Approach them calmly and ask to talk about it, use a strategy to get out of the red zone before bringing it up, and use 'I statements' to explain how you feel and what you would like to be different.