Customer Service Dialogue

Front

What did Yoj want to do with the watch?

Back

He wanted to exchange it because it doesn't work.

Front

What did the salesclerk ask Yoj to show?

Back

The receipt and the watch.

Front

What is the expression for exchanging items?

Back

exchange A for B

Front

What was wrong with the shirt Yoj bought?

Back

It had a hole in it.

Front

What was wrong with the camera lens?

Back

It was damaged.

Front

What phrase would you use to ask for help?

Back

May I help you?

Front

What does 'I'd like to return ~.' mean?

Back

It means the customer wants to return an item.

Front

exchange

Back

• Exchange – To give something and receive something in return.

Front

Sleeve

Back

Sleeve – The part of a shirt or jacket that covers your arm.

Front

Stain

Back

Stain – A mark or spot that’s hard to remove from something.