Returns Flashcard

Front

What is the time frame for returning an item for a gift card without supervisor approval? Options: Within 14 days, Within 30 days, Within 90 days, Within 120 days

Back

Within 90 days

Front

What is the policy for items purchased through a promotion?

Back

They will be store credited at the value purchased

Front

What should be done if a customer cannot create the prepaid return label?

Back

Create the label for them using their order details

Front

What is the policy for 'Green Returns'?

Back

The customer can keep the product and receive a gift card

Front

When should the return credit be issued?

Back

When the return tracking shows "in transit or delivered."

Front

When should the refund policy be used? Options: As a first option, As a last resort, Whenever the customer requests, Only for international orders

Back

As a last resort

Front

Which situation allows for a refund without supervisor approval? Options: Customer changes their mind AFTER 48 hours, Customer receives a duplicate order, Customer requests a refund after a month, Customer wants a refund for a used item

Back

Customer receives a duplicate order

Front

What is a reason for a refund escalation?

Back

Customer suffers a serious allergic reaction

Front

What is the first step in the return process?

Back

Sending Return Center Link or if after 14 days, Enter Into Return Center

Front

What should be done if the return tracking number cannot be located? Options: Issue a refund immediately, Request the Return Tracking Number with the Email Macro, Send the Return Instructions Email, Contact the customer directly

Back

Request the Return Tracking Number with the Email Macro