Key Qualities of Services
Flashcard
•
Business
•
12th Grade
•
Practice Problem
•
Easy
Naseeb K
Used 1+ times
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10 questions
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1.
FLASHCARD QUESTION
Front
Intangibility
Back
Cannot be touched or seen
2.
FLASHCARD QUESTION
Front
Inseparability
Back
Produced and consumed simultaneously
3.
FLASHCARD QUESTION
Front
Perishability
Back
Cannot be stored for later use
4.
FLASHCARD QUESTION
Front
Variability
Back
Quality depends on who provides
5.
FLASHCARD QUESTION
Front
Reliability
Back
Consistent performance
6.
FLASHCARD QUESTION
Front
Responsiveness
Back
Prompt service delivery
7.
FLASHCARD QUESTION
Front
Assurance
Back
Knowledge and courtesy of staff
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