Housekeeping Overview

Housekeeping Overview

Assessment

Flashcard

Life Skills

12th Grade

Hard

Created by

Cyrille Mae Merigmen

FREE Resource

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113 questions

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1.

FLASHCARD QUESTION

Front

What is housekeeping?

Back

Housekeeping refers to the upkeep and maintenance of cleanliness and order in lodging operations.

2.

FLASHCARD QUESTION

Front

What is the first and last impression of a customer in a hotel?

Back

Housekeeping is the customer's first and last impression.

3.

FLASHCARD QUESTION

Front

Name the types of housekeeping.

Back

1. Domestic 2. International

4.

FLASHCARD QUESTION

Front

What areas are included in guestroom maintenance?

Back

Guestrooms, hallways in guestroom areas, service station, linen room.

5.

FLASHCARD QUESTION

Front

What areas are included in public area maintenance?

Back

Lobby, corridors, function rooms, offices, ground and garden landscape, reception area, hallways, and other areas accessible to the public.

6.

FLASHCARD QUESTION

Front

What are the standards of good housekeeping?

Back

1. Cleanliness 2. Orderliness 3. Sanitation 4. Guests and clients’ comfort 5. Guest relations 6. Eye appeal 7. Safety 8. Material control and preventive maintenance.

7.

FLASHCARD QUESTION

Front

List advantages of good housekeeping.

Back

1. Customers feel comfortable 2. Customers are satisfied 3. Praise and gratuities 4. Customers return 5. Good word of mouth 6. Employees are satisfied 7. Employees are retained.

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