Ulta store breakout flashcard

Front

What is a Banana? Options: A fruit, A vegetable, A seasonal product that will be discounted after the holidays, A phone

Back

A seasonal product that will be discounted after the holidays

Front

What is a coconut? Options: A weapon, A product that we have all year round, A fruit, A nut

Back

A product that we have all year round

Front

What do we do if we don't have a product in our store but we do online? Options: apologize and not offer another solution, say "welp", offer to store to door it for them, mimic the customer and pretend to cry

Back

offer to store to door it for them

Front

If the checkout line is really long and a customer is using a card, what can we offer them? Options: ask if they have venmo, Use the mPOS to check them out, stand in the line, pretend to be a customer and not move, so the line gets really backed up and customers start yelling, nothing

Back

Use the mPOS to check them out

Front

When working the register, what question should we be asking EVERY SINGLE CUSTOMER? Options: Have you gotten your oil changed recently?, We've been trying to reach you about your cars extended warranty, Hi. What color is your car?, "Do you want to sign up with the Ulta Credit card today to get 20% off, 2x the points and a free gift today?"

Back

"Do you want to sign up with the Ulta Credit card today to get 20% off, 2x the points and a free gift today?"

Front

How much do people have to spend to get the Fragrance GWP? Options: 70$, 50$, 60$, 69.99$

Back

70$

Front

What are the fragrance GWPS? Options: My Soul, my car, Robes and throws

Back

Robes and throws

Front

How do you ring up the new 25$/25$ + bonus 10$ gift card?

Back

Scan the barcode on the back, type 50.00 into the register and press enter.