GE Welcome Deck TOG Flashcard

Front

What must be completed on a case before saving it?

Back

All additional details must be completed.

Front

Where can you view a Guest's past purchases?

Back

In SVOC under View Transactions.

Front

When do we create a case?

Back

A case is created for every call.

Front

What is the process for closing a case after resolving a Guest's issue?

Back

Select the correct picture to close the case.

Front

Where can you find additional knowledge to assist a Guest?

Back

In CC Connect.

Front

What does SVOC stand for in the context of viewing transactions?

Back

SVOC stands for Service View of Customer.

Front

Why is it important to complete all details on a case?

Back

To ensure accurate record-keeping and effective resolution of issues.

Front

What is the significance of creating a case for every call?

Back

It helps in tracking interactions and ensuring follow-up on issues.

Front

What type of information might be included in the additional details of a case?

Back

Customer information, issue description, and resolution steps.

Front

What resources are available in CC Connect?

Back

Knowledge articles, FAQs, and troubleshooting guides.