Understanding Communication Skills

Front

What is active listening?

Back

Fully focusing on, understanding, responding to, and remembering what the speaker says

Front

Which of the following is a technique used in active listening? Interrupting the speaker, Avoiding eye contact, Paraphrasing what the speaker has said, Daydreaming

Back

Paraphrasing what the speaker has said

Front

What is a barrier to effective listening?

Back

Recognizing distractions

Front

What is assertive communication?

Back

Expressing thoughts and feelings openly and respectfully

Front

Which communication style often leads to misunderstandings?

Back

Passive Communication

Front

What does crossing arms typically indicate in body language?

Back

Defensiveness

Front

What is the benefit of understanding body language?

Back

It enhances interpersonal communication

Front

What is the key point of active listening?

Back

Paying full attention to the speaker

Front

What does clarity and conciseness in communication mean?

Back

Expressing thoughts in a straightforward manner without unnecessary details.

Front

What is empathy in communication?

Back

Recognizing and respecting the feelings of others