ETC-1

Front

which of the following best describes the difference between eustress and distress?

Back

eustress is positive and motivating. distress is negative and disabling.

Front

an incident requiring a HAZMAT response involves:

Back

the release of escape of a gas, liquid, or solid that, in any quantity, poses a threat to life, health, or property.

Front

Does the International Academies of Emergency dispatch (IAED) recognize the emergency telecommunicator (ETC) as the first Incident Commander (IC) under the Incident Command System (ICS)?

Back

false

Front

which of the following lists contains the Four Hallmarks of Distress: vicarious traumatizing, activity underload, prolonged incidents, varying schedules; persistent feelings of fatigue, loss of motivation for the job, negativity, persistent cynicism; headaches, irritability, burnout, compassion fatigue; memory loss, confusion, erratic movements, flashes of anger?

Back

persistent feelings of fatigue, loss of motivation for the job, negativity, persistent cynicism

Front

an effective quality improvement program includes random case review, private individual feedback, open shift/ agency feedback, and:

Back

continuing dispatch education (CDE)

Front

in the context of firefighting, what does bunker (or turnout) gear refer to?

Back

either the basic trousers, boots, and jacket worn by firefighters or the entire combination of personal protective gear.

Front

the hysteria threshold refers to:

Back

the point at which a caller loses control over her/his actions and emotions

Front

A radio tuner is used to "tune into" a specific bandwidth signal. Each turning point is commonly called:

Back

a channel.

Front

Within the electromagnetic spectrum, radio waves are the highest energy wave-type.

Back

false

Front

quality improvement programs use quality assurance finding to:

Back

develop strategies and training to help employees improve.