Emergencies Review

Front

A ____ flame is normal and we do not have to transfer the call to emergencies.

Back

blue

Front

A ____ flame is not normal and we have to transfer the call to emergencies.

Back

yellow

Front

The ____ Test is a safety test to verify there is not leaks.

Back

soap

Front

CenterPoint Energy adds an odorant, _________, that has a rotten egg smell.

Back

mercaptan

Front

We can call back a customer if the call drop and they have an emergency.

Back

False

Front

We can place an emergency call on hold to perform account research.

Back

False

Front

There is a fee that CNP will collect every time we send a technician to resolve an emergency.

Back

False

Front

You will warm transfer the emergency calls.

Back

True

Front

What is the acronym for the information you will request to the customer if they are facing an emergency?

Back

NANA