
Schedule Engine Flashcard
Flashcard
•
Other
•
Professional Development
•
Practice Problem
•
Easy
Nexa Receptionist
Used 2+ times
FREE Resource
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10 questions
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1.
FLASHCARD QUESTION
Front
What should you select in the Schedule Engine if the issue is related to an HVAC system? Options: Plumbing, Heating & Cooling, Electrical, Estimates
Back
Heating & Cooling
2.
FLASHCARD QUESTION
Front
What is the first step in Schedule Engine Subtype for selecting the issue?
Back
Select 'Repair/Service'
3.
FLASHCARD QUESTION
Front
According to the document, what should you do after selecting 'Repair/Service'?
Back
Select 'No Cooling'
4.
FLASHCARD QUESTION
Front
What should you do if the caller's system type is not provided?
Back
Ask the caller to identify the system type
5.
FLASHCARD QUESTION
Front
What should you select for system age if it is less than 5 years old?
Back
Less than 5 years old
6.
FLASHCARD QUESTION
Front
What should you do if you cannot gather images or videos from the caller?
Back
Skip the step and proceed to document the issue
7.
FLASHCARD QUESTION
Front
What should you use to locate existing customers in the Schedule Engine?
Back
Phone number
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