Core Curriculum Module 7 Basic Communication Skills Part 1

Front

_________ is/are specialized terms used in specific industries.

Back

Jargon

Front

___________ is anything that interferes with the message being heard or understood.

Back

noise

Front

Communication that is done through facial expressions, appearance, eye contact, etc, is called _______.

Back

Nonverbal

Front

A potentially negative form of nonverbal communication would be ___________.

Back

folding your arms

Front

Which of the following are examples of positive​ non-verbal communication? Sitting up​ straight, keeping a clean​ workspace, and looking at people who are talking to them, Giving compliments to others and encouraging them, Speaking with an even tone and looking away most of the time during a conversation, Telling people all of the information they need in order to do a task properly and answering questions

Back

Sitting up​ straight, keeping a clean​ workspace, and looking at people who are talking to them

Front

Non-verbal communication is best for communicating​ _____?

Back

feelings and attitudes

Front

An example of bad body language is ​ ______.

Back

staring at the floor

Front

If you don't understand part of the verbal instructions you just received, the best thing to do would be ____________.

Back

ask the speaker questions to get clarification

Front

When receiving instructions, what are some things that you can do to make sure you remember them?

Back

Take notes, ask questions, and summarize them at the end

Front

Effective speakers are able to _________________.

Back

clarify and simplify complex topics