WRS Exam Review: Skills 1-5 By Mr. B

Front

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

Back

creativity and innovation

Answer explanation

The employee's proposal for a new way to dispose of used motor oil demonstrates creativity and innovation, as it involves generating a novel solution to an existing problem in the auto repair industry.

Front

Which is the best example of "demonstrating creativity and innovation"? Options: Prioritizing your job tasks on a daily basis, Developing and/or improving products, services, or processes, Displaying a disciplined work ethic, Evaluating potential solutions and resources

Back

Developing and/or improving products, services, or processes

Answer explanation

The best example of "demonstrating creativity and innovation" is "Developing and/or improving products, services, or processes" as it directly involves creating new ideas or enhancing existing ones.

Front

You have researched the history of product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

Back

creativity and innovation

Answer explanation

The proposal to provide an additional service demonstrates creativity and innovation, as it involves developing new ideas to enhance customer experience, fostering loyalty and encouraging repeat business.

Front

Eli proposed a plan to expand his business while cutting costs. This is an example of:

Back

creativity

Answer explanation

Eli's plan to expand his business while cutting costs demonstrates creativity, as it involves innovative thinking to achieve growth and efficiency simultaneously.

Front

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

Back

creativity

Answer explanation

Jasmine's creation of an interactive department calendar using an app showcases her creativity. She utilized innovative thinking to enhance attendance tracking, demonstrating her ability to think outside the box.

Front

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a (n):

Back

innovation

Answer explanation

The new procedures Shawnee submitted are based on a new model, indicating a novel approach to improving sales and service. This reflects 'innovation', as it introduces new ideas or methods.

Front

An example of demonstrating creativity and innovation at work is to:

Back

learn to do your job more efficiently

Answer explanation

Learning to do your job more efficiently showcases creativity and innovation by finding new methods or tools to improve productivity, which directly contributes to workplace effectiveness.

Front

The ability to find and allocate available resources to improve a product or service is an example of:

Back

innovation

Answer explanation

The ability to find and allocate resources effectively to enhance a product or service demonstrates innovation, as it involves creating new solutions and improving existing offerings.

Front

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

Back

research how competitors have done it!

Answer explanation

Researching how competitors have improved customer service provides valuable insights and innovative ideas that can be adapted to your own organization, making it the best approach to generate effective suggestions.

Front

Which of the following statements best resembles the creative process? Find a repeating pattern, Focus on a single idea and repeat it, Find a pattern and disrupt it, Find a disruption and imitate it

Back

Find a pattern and disrupt it

Answer explanation

The creative process often involves identifying existing patterns and then finding ways to disrupt them, leading to innovation and new ideas. Thus, 'Find a pattern and disrupt it' best captures this essence.