Extra GSG Questions

Front

What is considered authentic guest service?

Back

Authentic guest service is when guests see that their happiness at your hotel is important to you.

Front

Why is addressing children directly important in guest service?

Back

It includes everyone and treats the children as individuals.

Front

What is an example of going above and beyond in guest service?

Back

Placing an order for returning guests so it is at their table when they sit down.

Front

What should you look for in addition to raising service quality?

Back

You should also look for ways to personalize the service you offer.

Front

How can you go above and beyond for a business guest expecting a package?

Back

Ask the guest for the best way to contact her when the package has arrived.

Front

What is the importance of personalization in guest service?

Back

Personalization enhances the guest experience and makes them feel valued.

Front

What does it mean to provide exceptional guest service?

Back

Exceptional guest service means exceeding guests' expectations and making them feel special.

Front

How can you demonstrate attentiveness to guests?

Back

By anticipating their needs and responding proactively.

Front

What role does communication play in guest service?

Back

Effective communication helps in understanding and meeting guest needs.

Front

Why is it important to treat guests as individuals?

Back

Treating guests as individuals fosters a personal connection and enhances their experience.