Effective Communication Flashcard

Front

What is the first part of a formal email?

Back

The subject line

Front

In a formal email, it is acceptable to use colloquial language and slang.

Back

False

Front

Which of the following is not a listening skill? Active listening, Paraphrasing, Reflective listening

Back

Interrupting

Front

What is the purpose of summarizing in communication?

Back

To clarify and confirm understanding

Front

Which of the following is an example of non-verbal communication? Email, Text message, Phone call

Back

Facial expressions

Front

What is the main goal of active listening?

Back

To understand the speaker's message

Front

Which of the following is a barrier to effective communication? Active listening, Feedback, Noise, Eye contact

Back

Noise

Front

What is the purpose of feedback in communication?

Back

To provide a response or reaction

Front

Empathy is important in communication because it helps in building an emotional connection.

Back

True

Front

Give an example of when effective communication is important.

Back

During a disagreement with a friend, one could use active listening to understand their perspective.