Conflict Mgmt in the Workplace Flashcard

Front

Which of the following communication traits should a person be conscious of when working with an individual over the phone? Nonverbal communication, Verbal communication, Facial expressions, Written communication

Back

Verbal communication

Front

The __________ assists individuals in determining and selecting appropriate solutions to their issues, concerns or needs.

Back

Problem-solving process

Front

Which of the following is defined as the process of working collaboratively with a group of people for a common purpose? Respect, Reliability, Teamwork, Compromise

Back

Teamwork

Front

Individuals who become emotional because their needs and expectations were not met.

Back

Angry individuals

Front

Individuals who have a definite idea about what they want and are unwilling to compromise or accept alternatives.

Back

Domineering individuals

Front

Individuals who are obstinate, raise their voice, use profanity, make demands, are rude to other people and generally act without concern for others.

Back

Inconsiderate individuals

Front

Individuals who do not receive what they requested or expected.

Back

Dissatisfied individuals

Front

Decisive individuals work proactively toward a solution to a problem.

Back

True

Front

Fill in the blanks using the word bank provided below. ____ people are characterized as quiet, ____, task-focused and systematic. They are pleasant individuals who seek to understand the “____” for actions and events. ____ people rarely discuss their feelings openly and will ask ____ questions. They are more ____ when expressing themselves and how they address others.

Back

Rational, reflective, why, Inquisitive, specific, formal

Front

__________ is defined as the way people handle negative experiences and disagreements.

Back

Conflict management