EFFECTIVE COMMUNICATION

Front

What is effective communication?

Back

Effective communication occurs when the receiver receives the message, understands it, and responds appropriately.

Front

What is active listening?

Back

Active listening is the process of hearing, thinking about, and responding to another person’s message.

Front

What is the definition of communication?

Back

Communication is the process of exchanging thoughts and messages between two or more people.

Front

True or False: Information must be put into words for communication to occur.

Back

False. Communication can occur through non-verbal means as well.

Front

What is the role of body language in communication?

Back

Body language conveys messages without words and can enhance or contradict verbal communication.

Front

What are 'I' messages?

Back

'I' messages are statements that express feelings or thoughts from the speaker's perspective, often used to communicate without blaming others.

Front

What is the importance of eye contact in communication?

Back

Eye contact helps establish connection, shows attentiveness, and conveys confidence during communication.

Front

What are mixed messages?

Back

Mixed messages occur when verbal and non-verbal signals contradict each other, leading to confusion.

Front

What is the difference between hearing and listening?

Back

Hearing is the physiological process of perceiving sound, while listening is an active process that involves understanding and responding.

Front

What is the significance of feedback in communication?

Back

Feedback is essential as it confirms whether the message was understood correctly and allows for clarification.