Troubleshooting Mobile Devices

Front

A user’s laptop will not power on with a fresh battery or with a known good alternating current (AC) adapter. What is your next course of action?

Back

Check the power supply with a multimeter.

Front

What do you advise a user to do to prolong the battery life of a mobile device that has a very short battery life, without using location services or spending exceptional time on videos or games?

Back

Turn off Bluetooth and cellular service and use Wi-Fi instead.

Front

A user complains that their mobile phone’s battery life is extremely short. After a short investigation, you find that the user is an avid runner. What do you advise the user to do to save battery life?

Back

Turn off location services when not exercising.

Front

If you experience intermittent wireless connectivity problems, what should you check first on your local device?

Back

Check for low remaining battery life

Front

What do you decide to try to lengthen your device’s extremely short battery life before having the battery or the device replaced? Options: Low power mode, Factory reset, Remove all Global Positioning System (GPS)-enabled apps, Remove and replace the Subscriber Identity Module (SIM) card

Back

Low power mode

Front

Your friend’s mobile phone frequently freezes or stops responding while in use. What do you advise them to do to troubleshoot the problem?

Back

Perform a factory reset on the device

Front

You are unable to connect to a new device via Bluetooth after repeated attempts. What do you do to troubleshoot the problem? Options: Move the devices closer together or change their relative orientations to each other, Turn off Bluetooth on the device, Return your device to the manufacturer for repair, Uninstall Bluetooth support for your device and reinstall it

Back

Move the devices closer together or change their relative orientations to each other

Front

A user reports that their email client is failing to receive email and after a quick review of the issue, it appears to be an email decryption issue. What should you attempt to perform first as a workaround?

Back

Help the user log into a webmail browser or attempt to access their email with a different email client.

Front

For devices such as laptops that can be prone to overheating, what do you suggest to your users?

Back

Keep the laptop on a surface that is free of obstructions

Front

A dim liquid crystal display (LCD) screen that you cannot adjust or fix with software might be a serious problem with which screen component? Options: The LCD inverter, The pixels, The monitor controls, The LCD power module

Back

The LCD inverter