Basic Problem Solving and Management Techniques

Front

What are some common management challenges?

Back

Decreased performance levels, Being understaffed, Lack of communication, Poor teamwork, Pressure to perform, Absence of structure, Time management, Inadequate support, Skepticism, Difficult employees.

Front

What is the first step in the 5-step problem solving approach?

Back

Define the Problem.

Front

Why is defining the problem important in problem solving?

Back

The way you define the problem will determine how you attempt to solve it.

Front

What tool can be used to determine the causes of a problem?

Back

Fishbone diagram.

Front

What are two methods for generating ideas in problem solving?

Back

Brainstorming and mind mapping.

Front

What technique can be used to select the best solution from several ideas?

Back

Trade-off analysis.

Front

What should you do after determining which solution to implement?

Back

Take Action and create an action plan.

Front

What is group decision-making?

Back

A situation where individuals collectively make a choice from alternatives.

Front

What is one advantage of group decision-making?

Back

Synergy, where the whole is greater than the sum of its parts.

Front

What is a disadvantage of group decision-making?

Back

Diffusion of Responsibility.