Business Management Mixer 5

Front

Which of the following examples best depicts the directing function: A president figures out which staff members should report to him. A supervisor tells her team the tasks they need to complete. A CEO determines the company’s goals. A manager hires six new staff members.

Back

A supervisor tells her team the tasks they need to complete.

Front

The first day on the job, a new employee was given information about job duties, introduced to coworkers, and assigned to a senior worker. This employee has received a(n)

Back

job orientation.

Front

Which of the following activities typically occurs during new employee orientation: A tour of the business, Contact with the employee's references, A performance appraisal, Review of the employee's résumé

Back

A tour of the business

Front

Group orientation sessions for new employees are very important because they

Back

help to motivate employees.

Front

A current employee who is asked to help orient a new employee will be serving as the new employee's

Back

sponsor.

Front

Which of the following is a benefit of orienting new employees:
Reduces anxiety about the job, Creates a formal work atmosphere, Increases the need for training, Helps employees to make friends, None of the options

Back

Reduces anxiety about the job

Front

Which of the following is an example of a customer relationship management initiative:
Expansion of the product-development budget,
A “frequent-shopper” program,
New accounting software,
A new bonus system for the sales staff

Back

A “frequent-shopper” program

Front

In the past, customer relationship management was used mainly as a way to

Back

track customer information.

Front

Customers tend to look at a business as a whole despite the number of __________ they experience

Back

touch points

Front

Our economy has shifted from a service economy to a(n) __________ economy.

Back

experience