Pre-Onboarding Flashcard

Front

Which of these tasks is entered in CC3 to notify parent about a pending termination? Inbox, Issue Term NOA, Reminder Call

Back

Reminder Call

Front

CES should set at least 3 separate tasks in CC3 for this type of task.

Back

EV follow up task.

Front

CES has ten business days to complete any reported changes by parent.

Back

True

Front

What is the assigned day called when CES's must answer phone calls, be available to meet with parents, and cannot use downtime (except Fridays)?

Back

Duty worker day

Front

CES may utilize this service in order to communicate with a parent that speaks another language that CES does not speak.

Back

Translation Services

Front

CES can refer families to this department if family is requesting assistance with obtaining services that are other than childcare.

Back

Family Resource Dept

Front

Which of these is the deadline for CES to process a cert or recert?
5 business days,
5 calendar days,
2 calendar days,
2 business days

Back

5 business days