Unit 8: Cruises and Resorts

Front

While on cruise Roddy is told to look starboard at the humpback whales. What direction should Roddy look?

Back

to his right

Front

How will Braden save money on rent at his new job working on a cruise ship?

Back

Cruise employees get free room and board while working on a cruise.

Front

If you go to a ski resort in the Rocky Mountains in the summer, off-season, what activity might you do there?

Back

hiking or biking

Front

Jacinda works on a cruise ship handling currency exchange rates, guest fees, and charges onboard. Jacinda works as a:

Back

purser.

Front

In order to appease guests who are dissatisfied or complain, what is a simple and reasonable, but also effective, method for restoring guest satisfaction?

Back

Offer them a small perk like credit at the gift shop.

Front

What technique do resorts use to identify how many guests they are likely to have on a given date and to estimate the number of guests who are likely to be interested in certain activities or amenities at the resort?

Back

forecasting

Front

a large ship that typically transports individuals from one destination to another but only one way rather than returning them to the original location

Back

ocean liner

Front

What kind of passenger ship is generally used for leisure and pleasure? Options: submarines, sailboats, cruise ships, ocean liners

Back

cruise ships

Front

The direction of the bow is _____, and the direction of the stern is known as:

Back

forward; aft.

Front

Who manages all hospitality-related areas onboard the ship, including the entertainment and lodging considerations?

Back

cruise director