Billing Flashcard

Front

What are the four (4) correct Standards of Excellence? Options: Safety, Customers, Reliability, Empathy; Courtesy, Service, Emotions, Reasoning; Safety, Courtesy, Reliability & Efficiency; Safe, Courteous, Reliable & Efficient

Back

Safety, Courtesy, Reliability & Efficiency

Front

Select the four parts of the Customer Compass?

Back

Needs, Wants, Stereotypes & Emotions

Front

What is the meaning of AGILITY, within Altice?

Back

The Learning Management System.

Front

If a customer made a payment on 4/27 and has contacted us because their bill does not reflect the payment. Based on the image, what would be the appropriate response?

Back

Any payments received after 4/26 will be reflected on the next bill but immediately on the system.

Front

How Many Video Packages does Optimum offer at the moment? Options: Three, Four, Six, Basic, Value and 1 more

Back

Four

Front

---------------------- is the point at which Optimum-owned equipment ends and customer-owned equipment begins.

Back

Demarcation

Front

What is the minimum and maximum number of characters in an Optimum ID?

Back

4-15

Front

A CSR agent is only allowed to share the Optimum ID with?

Back

Account Holder Only

Front

Aside from Residential, How many different types of accounts are there?

Back

4

Front

Using the billing summary below (located on the interaction homepage in IDA) what is the customer's monthly rate?

Back

$103.49