Retail Fundamentals Part 2

Front

A _______________ is the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and services.

Back

experience

Front

A _________________ is an extension of the company brand, a benefit of doing business with them. Quality ____________________ is a key brand promise for retailers.

Back

brand

Front

__________________ delivering a positive, memorable experience that is more than what the customer expected. It leads to ________________, ________________ customers enhancing a retailer’s reputation and profitability.

Back

Exceeding

Front

One of the foundational __________________ required for an employee to provide quality customer service is an understanding that every customer interaction is __________________ and every customer deserves a great experience.

Back

skills

Front

______________________ Service process.

Back

5-step

Front

Enable comprehensive data collection to best understand customer ________________ behaviors.

Back

shopping

Front

Offer flexible ________________________ options.

Back

payment

Front

Improve the company’s _________________ advantage.

Back

competitive

Front

________________ and _________________ risks and liabilities.

Back

minimize

Front

Project a ____________________ image through your clothes and appearance.

Back

professional