PBM Ch. 3 Flashcard - The Manager as Leader

Front

Which of the following is NOT an important human relation skill for managers: self understanding, understanding others, criticizing poor employee performance, communication?

Back

criticizing poor employee performance

Front

A leader who has personal trust and respect of group members will have what kind of power?

Back

identity power

Front

Which statement about leadership is FALSE?   The role of leaders is always clearly established or defined ,   Leaders inspire others to achieve organizational goals ,   Not every leader is a manager ,   Leadership does not necessarily occur within the formal hierarchical structure

Back

  The role of leaders is always clearly established or defined

Answer explanation

The role of leaders is always clearly established or defined in the workplace, as it is not necessary for leaders to be formally hired as managers in an organizational hierarchy.

Front

Which management or leadership style takes account of the views, opinions and ideas of other people in the organization?

Back

Democratic

Front

Managers who do not listen to the views of their workers but simply pass down orders are described as using which management style?

Back

Autocratic

Front

Employer programs that provide confidential individuals assistance including counseling and support services for employees experiencing serious personal or family issues

Back

employee assistance programs

Front

One of the most important responsibilities of a manager is to create an atmosphere that encourages employees to do their best work to make the business successful.

Back

True

Front

Both expert and identity power are related to effective leadership characteristics.

Back

True

Front

Managers who believe employees are lazy and work only because they get paid will provide limited supervision and control.

Back

False

Front

A manager who is knowledgeable about industry trends, competition, and new technology is likely to influence behavior through

Back

expert power