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Workplace Readiness Skill 09 - Customer Service Orientation

Workplace Readiness Skill 09 - Customer Service Orientation

Assessment

Flashcard

Life Skills

9th - 12th Grade

Practice Problem

Hard

WRS-09, DOK Level 1: Recall, DOK Level 2: Skill/Concept

+2

Standards-aligned

Created by

Wayground Content

FREE Resource

Student preview

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15 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What is the primary goal of customer service?

Back

To ensure customer satisfaction

Tags

DOK Level 1: Recall

WRS-09

2.

FLASHCARD QUESTION

Front

Which of the following is an example of external customer service?
Options:
- Assisting a coworker with a technical issue
- Providing feedback in a team meeting
- Handling a client's complaint about a product
- Discussing project details in an internal review

Back

Handling a client's complaint about a product

Tags

DOK Level 1: Recall

WRS-09

3.

FLASHCARD QUESTION

Front

Which technique is effective when communicating with difficult customers?

Back

Maintaining a calm and professional demeanor

Tags

DOK Level 2: Skill/Concept

WRS-09

4.

FLASHCARD QUESTION

Front

What is a benefit of providing excellent customer service?

Back

Enhanced company reputation and customer loyalty

Tags

DOK Level 2: Skill/Concept

WRS-09

5.

FLASHCARD QUESTION

Front

In customer service, what does it mean to anticipate the needs of customers?

Back

Predicting customer needs based on indirect cues and your past experiences

Tags

DOK Level 3: Strategic Thinking

WRS-09

6.

FLASHCARD QUESTION

Front

How can customer service impact the overall success of a business?

Back

By building strong relationships that enhance customer loyalty and referrals

Tags

DOK Level 4: Extended Thinking

WRS-09

7.

FLASHCARD QUESTION

Front

What is the importance of internal customer service within an organization?

Back

It helps improve communication and efficiency, leading to better external customer service

Tags

DOK Level 4: Extended Thinking

WRS-09

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