NRF Preparation - Full Concept Review

Front

Customer: I think I might be making a mistake. Just because I like these pans doesn't mean my friend will. She doesn't cook as much as I do. What are some of her hobbies?

Back

Maybe I can help you find something more appropriate.

Front

What's the term for service that is designed to be tailored to a specific customer's needs and interests?

Back

Personalized service

Front

Which of the following accurately defines 'private-label' products? Products available to be purchased only by the store's employees, Products whose names are not displayed on their packaging, Products that are sold only to a select group of customers, Products that are developed by national manufacturers and sold under another brand name and only available at a particular retailer

Back

Products that are developed by national manufacturers and sold under another brand name and only available at a particular retailer

Front

Which of the following questions is the most appropriate way for a retail associate to understand if a customer prefers inexpensive or expensive brands? Options: What clothing brands do you usually prefer?, How much do you want to spend?, Do you buy clothes at second hand stores?, I like higher end brands, don't you?

Back

What clothing brands do you usually prefer?

Front

If a customer was about to buy a soccer ball, which of the following would be the best item to try to cross-sell? A basketball, Soccer shorts, A soccer goal frame and net, A baseball bat

Back

Soccer shorts

Front

What's the specific term for the action a retailer makes to address a service failure?

Back

Service recovery

Front

Customer: "I like this dress, but it is really more than I should spend. I'm just not sure."

Back

It does really look nice on you and it is very well made. If you would like to think about it, I can hold it for you for 24 hours while you decide.

Front

Customer: I think this rug would be perfect for my daughter's room, but I'm afraid that the color may be too dark. Options: That's the only color it comes in. Do you want to look at some other styles?; Okay, I understand.; Why don't you take it home and try it in the room? You can return it for a full refund as long as you save your receipt.

Back

Why don't you take it home and try it in the room? You can return it for a full refund as long as you save your receipt.

Front

The collective group of customers served by a particular retailer is referred to as that retailer's _

Back

clientele

Front

Which of the following is an example of upselling? Options: "I also have this other laptop that has most of the same features but at a lower price."; "I'm sure you'll love those basketball shoes. Do you also need t-shirts or shorts?"; "I love the TV model you're looking at; let me show you a different model with similar features but the same price so you can compare features"; "Would you like that as a meal? You can get fries and a medium drink for just $2 more"

Back

"Would you like that as a meal? You can get fries and a medium drink for just $2 more"