Business Communication - Chapters 8 & 9 Review

Front

Which of the following describes a message written to confirm a verbal agreement made with a customer, client, or colleague? Options: persuasive message, transmittal message, confirmation message, sales message

Back

confirmation message

Front

The ____ is a message written to confirm that a message was received and action was taken.

Back

courtesy response

Front

_____ are expected by the receiver.

Back

Routine requests

Front

A ______ is when a famous person or public figure recommends or promotes a product.

Back

testimonial

Front

Which type of message is used to persuade the reader to spend money? Options: instructions, transmittal message, confirmation message, sales message

Back

sales message

Front

A _____ is a message to convince the reader to take a certain course of action.

Back

persuasive message

Front

What are the steps to organizing a negative message?

Back

Begin with an explanation, state the negative information, close courteously.

Front

What are the steps to organizing a positive or neutral message?

Back

state your reason for writing, provide the information, close courteously

Front

Which propaganda technique claims the use of a product leads to a desired result? (Options: testimonial, repetition, transfer, cause and effect)

Back

cause and effect

Front

What is a routine communication accompanying documents or other materials attached to e-mails or sent by a delivery service?

Back

transmittal message