Library Procedures for Giving Good Customer Service

Front

What is the policy for borrowing books from another FWCS high school?

Back

Students can borrow books from another FWCS high school, except for manga.

Front

What should a student do if they lose a borrowed book?

Back

The student should report it to the librarian and pay a replacement fee.

Front

When can students visit the library?

Back

Students can visit the library before and after school, during passing periods, and with their English class.

Front

What is the first step for a student checking out a book?

Back

The student needs to enter their student number, including zeroes, to look up their student profile.

Front

How can a student check if a book is available in the library?

Back

Students can check the online catalog to see if a book is available.

Front

What is the role of the librarian in the library?

Back

The librarian assists students with finding books, checking out materials, and answering questions.

Front

What is the importance of returning books on time?

Back

Returning books on time ensures that other students can access the materials and helps maintain library inventory.

Front

What should a student do if they want to borrow a book that is currently checked out?

Back

The student can place a hold on the book to borrow it when it becomes available.

Front

What is a library catalog?

Back

A library catalog is an organized list of all the materials available in the library, including books, magazines, and digital resources.

Front

What is the purpose of library orientation for new students?

Back

Library orientation helps new students understand library resources, procedures, and how to effectively use the library.