WCV SCRIPT Complete Care Checkup Flashcard

Front

Who is calling on behalf of Arizona Complete Care?

Back

Arkos Health agent

Front

What information needs verification for privacy reasons? (HIPPA) Options: Last name, DOB, address; Insurance number, provider, cost; Doctor's contact info

Back

Last name, DOB, address

Front

What is the main purpose of the checkup call?

Back

To schedule a checkup

Front

What is checked during the virtual visit? Options: Academic progress, Physical and developmental milestones, Vaccination status

Back

Physical and developmental milestones

Front

How long is the virtual visit expected to take? Options: 10 minutes, 45 minutes, 30 minutes or less

Back

30 minutes or less

Front

What device can be used for the virtual visit?

Back

Any smart device

Front

Who will receive the visit results?

Back

The primary care provider

Front

What reward is offered for completing the virtual visit?

Back

A $25 Visa card.

Front

How many visits are required for patients aged 015 months?

Back

Six

Front

How long might it take for the reward card to be processed?

Back

6090 days