Library Procedures for Giving Good Customer Service

Front

What is the first step a student must take when checking out a book?

Back

Enter their student number, including zeroes to look up their student profile.

Front

What happens if a student returns a book late?

Back

They will start receiving reminders as emails and pay a replacement fee if it is never returned.

Front

Can students request new books for the library?

Back

Yes, by emailing the librarian if it is a young adult book.

Front

What is the normal lending period for books at Northrop High School?

Back

3 weeks.

Front

What should a student do if they lose a borrowed book?

Back

Report it to the librarian and pay a replacement fee.

Front

Why is it important to enter the student number correctly when checking out a book?

Back

It allows the librarian to look up the student's profile and borrowing history.

Front

What is the role of the librarian in managing book requests?

Back

The librarian evaluates and processes requests for new books.

Front

What are the consequences of not returning a book?

Back

Students may receive reminders and could incur a replacement fee.

Front

How can students communicate with the librarian about book requests?

Back

By emailing the librarian.

Front

What information is typically required to check out a book?

Back

The student's number.