Root Cause Analysis

Front

What is Root Cause Analysis (RCA)?

Back

A systematic process for identifying root causes of problems or events

Answer explanation

Root Cause Analysis (RCA) is a systematic process for identifying the underlying causes of problems or events, making it essential for effective problem-solving and prevention.

Front

What is one of the benefits of RCA in problem-solving?

Back

It identifies barriers and causes of problems for permanent solutions.

Answer explanation

One of the benefits of RCA is that it identifies barriers and causes of problems, leading to permanent solutions rather than just temporary fixes. This approach ensures that the root issues are addressed effectively.

Front

How is RCA performed most effectively?

Back

Through a systematic process with conclusions backed up by evidence

Answer explanation

RCA is most effective when conducted through a systematic process that relies on evidence to draw conclusions. This approach ensures accuracy and helps identify the root causes rather than just addressing symptoms or making guesses.

Front

What should the focus of investigation and analysis be through problem identification?

Back

Why the event occurred

Answer explanation

The focus of investigation should be on 'Why the event occurred' as it helps identify root causes and prevent future occurrences, rather than assigning blame or ignoring the issue.

Front

RCA can help solve mistakes in which field?

Back

Medical

Answer explanation

RCA, or Root Cause Analysis, is primarily used in the medical field to identify and address errors in patient care, improving safety and outcomes. It is less applicable in culinary, artistic, or musical contexts.

Front

What is the first step in the basic method of RCA?

Back

Define the problem.

Answer explanation

The first step in RCA is to define the problem clearly. This sets the foundation for gathering relevant information and identifying root causes effectively.

Front

What is the purpose of identifying all issues and events in RCA?

Back

To determine root causes.

Answer explanation

Identifying all issues and events in RCA is crucial to determine root causes. This understanding allows for effective solutions to be implemented, addressing the underlying problems rather than just the symptoms.

Front

What is the second step in the basic method of RCA?

Back

Gather information, data, and evidence.

Answer explanation

The second step in the basic method of RCA is to gather information, data, and evidence. This step is crucial for understanding the context and specifics of the problem before determining root causes.

Front

What is the third step in the basic method of RCA?

Back

Identify all issues and events.

Answer explanation

The third step in the basic method of RCA is to identify all issues and events related to the problem. This step is crucial for understanding the context and factors contributing to the issue before determining root causes.

Front

What is the main purpose of the "5-Whys" analysis?

Back

To quickly get to the root of a problem

Answer explanation

The main purpose of the "5-Whys" analysis is to quickly get to the root of a problem by repeatedly asking "why" to uncover the underlying cause, making it an effective problem-solving tool.