CS Review

Front

Imagine you're a detective like Emma or Oliver, trying to solve the mystery of whether the computer software met the customer's expectations. What question would you ask?

Back

How has the software worked for what you were using it for?

Front

Imagine you're in a bustling department store, and you're helping Kai pick out the perfect gift. Suddenly, Oliver walks in, looking a bit lost. What should you do?

Back

Acknowledge Oliver's presence with a friendly nod or a quick 'I'll be right with you!'.

Front

If you were on a quest to discover what treasure a customer desires, which magical phrase would you choose? Options: can i help you?, are you looking for anything special?, what color do you prefer in that brand?, is that the brand you want?

Back

what color do you prefer in that brand?

Front

Imagine you're in a lively conversation with Lily, Evelyn, and Abigail. What's a great reason to kick off a discussion?

Back

get to know what the customer wants

Front

Imagine you're meeting a new customer, like Hannah, for the first time. What's the most delightful way to start the conversation? Options: Shower her with compliments about her style and appearance., Chat as if you've been best friends forever., Adapt your conversation style and tone to match her personality., Persuade her that you know exactly what she should purchase.

Back

Adapt your conversation style and tone to match her personality.

Front

Imagine you're in a store, and Henry is your friendly sales assistant. He's trying to create a positive impression of himself and the store. He compliments your taste, assures you that you're the expert, and:

Back

indicates that based on his professional product knowledge, he feels your purchases are worthwhile

Front

While shopping for the latest gadgets, Ava noticed a mischievous electrical socket with wires daringly exposed in the customer area. What should Ava do to save the day?

Back

Secure the area and report the situation to management

Front

Imagine you're shopping with your friend Emma, and you want to make sure everyone feels included. How can you make the shopping experience enjoyable for the whole group?

Back

Offer other services to those in the party, like a comfy chair or a refreshing drink.

Front

Emma has been exploring a variety of watches and seems to have found her favorite! She tries it on, sets it to the correct time, and wonders if the band can be swapped for a different style. You show her the options, and she falls in love with one in particular. What's the best way to seal the deal and make Emma's day?

Back

Shall I go ahead and replace the band for you, or do you want to keep both styles for different looks?

Front

Grace, Noah, and Avery are on a quest to find the ultimate deal! Who will emerge victorious? Store 1: $27, no discount, 5-year warranty; Store 2: $27, no discount, 3-year warranty; Store 3: $30, 10% discount, 4-year warranty

Back

Store 1