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Business Management I (3.03) 2019 LAP

Business Management I (3.03) 2019 LAP

Assessment

Flashcard

Business

9th - 12th Grade

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

Student preview

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25 questions

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1.

FLASHCARD QUESTION

Front

A customer-service mindset means that a business considers providing excellent customer service to be

Back

a top priority.

2.

FLASHCARD QUESTION

Front

Businesses with customer-service mindsets are usually able to

Back

achieve their goals.

3.

FLASHCARD QUESTION

Front

Why should employees act as if customers are their employers?

Back

Employees would not have jobs if there were no customers.

4.

FLASHCARD QUESTION

Front

To demonstrate a customer-service mindset, employees must believe that customers deserve their

Back

complete attention.

5.

FLASHCARD QUESTION

Front

Customers have the right to expect employees to be

Back

well-informed.

6.

FLASHCARD QUESTION

Front

Emphasizing customer service can help a business to be more

Back

competitive

7.

FLASHCARD QUESTION

Front

Which of the following is a potential benefit for a business that demonstrates a customer-service mindset: More publicity, Increased assets, Longer season, Greater profits

Back

Greater profits

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