Computer Hardware and Troubleshooting Flashcard

Front

A technician is tasked with installing additional RAM in a desktop computer. Which type of RAM is MOST likely to be used? Options: SODIMM, DDR3, ECC, VRAM

Back

DDR3

Front

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause? Roller, Drum, Transfer belt, Ribbon

Back

Drum

Front

A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states: HDMI Blocked due to Copy Protection. What is the MOST likely cause of the error? Options: The HDMI cannot carry the signal from the DVD to the projector. The user needs to switch from HDMI to a cable standard such as DisplayPort. The projector does not support the necessary HDCP protocol. The user needs to enable copy-protected sources in the projector’s settings.

Back

The projector does not support the necessary HDCP protocol.

Front

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. What is the MOST likely reason for this issue?

Back

The channel is reserved for licensed band use.

Front

A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which printer consumable is MOST likely causing the issue? Options: Separation pad, Transfer roller, Ink cartridge, Fuser

Back

Fuser

Front

A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which network tool should the technician use to identify the port?

Back

Toner probe

Front

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. What should be done to address this issue?

Back

Close other video software and retry.

Front

A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate? Options: Bluetooth, Biometrics, NFC, PIN

Back

NFC

Front

A technician hears three loud, consecutive beeps during boot after unboxing a new computer. Which action will remediate the issue? Options: Replacing the power supply, Replacing the UPS, Changing the CMOS battery, Reseating the RAM

Back

Reseating the RAM

Front

An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste? Options: Send friendly reminders to not print unnecessarily., Enable duplex printing to reduce paper utilization., Bill each department for the excess material cost., Require a code or badge before releasing a print job.

Back

Require a code or badge before releasing a print job.