HTMP: Chapter 2 Review

Front

A ___________ position is one where the next step develops specific skills and capabilities which can be transferred from one position to another.

Back

Skilled Level

Front

You are asked to make a copy of a guest’s itinerary using a copier. This is a form of a:

Back

Hard Skill

Front

A typical career path will begin with a(n) ___________ position.

Back

Entry-level

Front

What information would you need to find the observable behaviors and actions that are required of your hospitality and tourism position? Options: Performance Standards, Job Description, Employee Performance Evaluation, Internet

Back

Performance Standards

Front

A ___________ should contain real examples of previous school and employment experiences that demonstrate the qualifications listed on a résumé.

Back

Portfolio

Front

All of the following are examples of professional behavior guidelines EXCEPT:
Acting confident and self-assured,
Being fun and friendly,
Addressing the person by name,
Avoiding eye contact

Back

Avoiding eye contact

Front

The rules or standards governing the conduct of a person or the conduct of members of a profession are known as:

Back

Ethics

Front

Skilled-level employment is first-level employment in a hospitality firm.

Back

False

Front

Guest service professionals have a responsibility to meet and exceed guests’ expectations to ensure the quality of their stay is exceptional.

Back

True

Front

A portfolio should contain visual examples of previous projects, tasks, training, and educational experiences.

Back

True