TS5017FP_HSKP_Chapter 3 Service Guestroom

Front

Which one of the following is best explains the end-of-shift duty of a Room Attendant? Options: Sign out for the Master Key., Collect Room Attendant Daily Report., Room Attendant repacking the trolley., Spray chemical in the toilet bowl, scrub and soak.

Back

Room Attendant repacking the trolley.

Front

State the guestroom dusting procedures the Room Attendant should follow to ensure surfaces are free from dust.

Back

Dust from top to bottom.

Front

Please arrange in the sequence of priority which room should be cleaned first: A.301 Occupied, B.302 Make Up Room Sign is on, C.303 Due out, D.304 Check out & E. 305 Occupied

Back

304, 302, 301, 305, 303

Front

What should Angie do when turning down a king-sized bed meant for single occupancy?

Back

Turn one side of the bed with the turn down nearest the entrance.

Front

Which of the following will be the correct sequence of cleaning the bathroom? The bathtub and vanity top, the handbasin, the toilet bowl and basins., The hand basin and toilet bowl, the vanity top, the toilet bowl and basins., The toilet bowl and basins, vanity top, the bathtub, the hand basins., The hand basin and vanity top, the bathtub, the toilet bowl and basins.

Back

The hand basin and vanity top, the bathtub, the toilet bowl and basins.

Front

Which one of the following do you need to note when organizing your housekeeping trolley? Store what is needed for the shift., Maintenance and defects that happened on the trolley are the responsibility of the maintenance., All dirty linen and trash from the trolley will be left for the next shift., Set up the trolley according to your preference.

Back

Store what is needed for the shift.

Front

Which part of the day is the briefing conducted in the housekeeping department?

Back

beginning of a work shift

Front

What is the information that is communicated during the briefing?

Back

VIP arrival, special arrangement

Front

Define S.O.P?

Back

Cleaning according to the pre-determined standard of the hotel.

Front

Which of the following conditions in the guestroom is considered 'Out of Service'?
Options:
Pipe burst.
Fumigation.
Renovation.
Toilet light fused.

Back

Toilet light fused.