Business Administration Core Practice 3

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When customers have a negative experience with a business, they are likely to

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tell their family and friends about it.

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When an existing customer's contact information changes, what should a company do?

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Update the customer's record in the company database.

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If a business wants to send a mailing to customers in specific geographic regions, it should set the database query to sort its customer information by

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state.

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If Delia needs to determine the dollar amount of office supplies that her company purchases from the XRT Company each month, she should review: A. customer invoices, B. production status reports, C. sales reports, D. accounts-payable records.

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accounts-payable records.

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Economic factors that businesses generally examine when conducting an environmental scan include: inflation, investor confidence, and interest rates.

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inflation, investor confidence, and interest rates.

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A benefit of using project management software is that it

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creates a variety of evaluative reports.

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A company switched to a new database, but only the IT professionals in charge of the change were aware of it until it had already occurred. The company failed to

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communicate data change.

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What project-planning tool helps businesses effectively plan and use time?

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Schedules

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A type of security problem that involves deceiving or cheating a business out of money or property is

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fraud.

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The process of converting resources into goods and services is called

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production.