IGCSE Business Studies Section 2

Front

Sending messages between people working for the same organisation.

Back

Internal communication

Front

Restrictions that prevent a message from being sent/received/understood effectively.

Back

Communication barriers

Front

___________ is the transferring of a message from the sender to the receiver, who understands the message.

Back

Communication

Front

_____________ is between the organisation and other organisations or individuals.

Back

External communication

Front

The _____________ or sender of the message is the person starting off the process by sending the message.

Back

Transmitter

Front

The _________________ is the method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication.

Back

Medium of communication

Front

_________ is the reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon.

Back

Feedback

Front

__________ involves a message which does not call for or require a response.

Back

One-way communication

Front

__________ is when the receiver gives a response to the message and there is a discussion about it.

Back

Two-way communication

Front

___________ is when information is sent and received casually using everyday language.

Back

Informal communication