Delegating business tasks to another company

How can outsourcing improve a business?

By freeing up time to focus on core activities

How can outsourcing benefit the quality of a company's products?

By accessing specialised expertise

How can quality influence a business's decision to outsource?

By accessing higher quality materials or skills

What is the main goal of lean production?

To reduce waste and improve efficiency

What is Kaizen in lean production?

Continuous business improvement

What is one advantage of JIT production related to warehouse costs?

Reduces the need for inventory storage

How does JIT production help in meeting demand?

By using computer systems to adjust stock levels

What impact does JIT have on cash flow?

Improves cash flow by reducing stock

A method where workers are organised into multi-skilled teams responsible for a unit of work.

What is one advantage of cell production?

It allows workers to rotate roles, increasing flexibility.

How does cell production improve productivity?

By allowing each employee to specialize in a specific area.

What is an advantage of Kaizen related to efficiency?

Faster and more effective operations

What is meant by a lean method of production?

Cutting waste whilst improving quality.

What is the primary goal of maintaining quality in business?

Meeting minimum standards required to satisfy customer needs

How does high quality impact customer satisfaction?

It increases customer satisfaction

What does quality control involve according to the text?

Ensuring products meet customer standards

What is the purpose of sampling in quality control?

To check a small selection of products for quality

Example of a visual inspection in quality control:

Inspecting clothing for material defects

What is the purpose of function tests in quality control?

To test the functions or features of a product

How do mystery customers contribute to quality control in a service-based business?

By posing as customers to assess service quality

What is the role of observations in quality control for service-based businesses?

To watch employee-customer interactions

How does quality assurance differ from quality control?

It focuses on prevention rather than correction

Way to develop quality assurance in a business:

Employing continuous improvement processes

LO4 Operations Revision Flashcards Flashcards

Student preview

44 questions

Show all answers

1.

FLASHCARD QUESTION

Front

Which topic under LO4 – Operations Management focuses on reducing waste and improving efficiency?

Back

Lean Production

2.

FLASHCARD QUESTION

Front

What is a primary focus of maintaining and improving quality in operations management?

Back

Ensuring product standards

3.

FLASHCARD QUESTION

Front

Which aspect of operations management involves choosing the best way to produce goods?

Back

Production Methods

4.

FLASHCARD QUESTION

Front

What is an essential component of operations management that deals with assisting and satisfying customers?

Back

Customer Service

5.

FLASHCARD QUESTION

Front

Method of Lean Production: Mass Customisation, Just in Time Production, Quality Assurance, Customer Surveys

Back

Just in Time Production

6.

FLASHCARD QUESTION

Front

What is a component of Maintaining and Improving Quality?

Back

Quality Control

7.

FLASHCARD QUESTION

Front

Which of the following is a Production Method? Kaizen, Job Production, Customer Satisfaction Scores, Total Quality Management

Back

Job Production

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