Extra GSG Questions

Front

What makes a true guest service champion?

Back

A true guest service champion shares ways for co-workers to provide the same customer service.

Front

What attitude is needed for great customer service?

Back

Always putting yourself in the guest's shoes when providing service.

Front

How can you go above and beyond in guest service when a guest is expecting a package?

Back

Ask the guest for the best way to contact her when the package has arrived.

Front

What is considered authentic guest service?

Back

Guests see that their happiness at your hotel is important to you.

Front

What should you look for in addition to raising the quality of service?

Back

Personalize the service you offer.

Front

Why is it important to share customer service strategies with co-workers?

Back

It helps create a consistent and high-quality service experience for guests.

Front

What does it mean to put yourself in the guest's shoes?

Back

Understanding and empathizing with the guest's needs and feelings.

Front

What is a key characteristic of excellent guest service?

Back

Being proactive and anticipating guest needs.

Front

How can you demonstrate that guest happiness is important?

Back

By actively engaging with guests and addressing their concerns.

Front

What is the benefit of personalizing service for guests?

Back

It enhances the guest experience and builds loyalty.