Chapter 4

Front

Which term refers to the act of successfully sharing information between two or more people so that the information is understood?

Back

effective communication

Front

Which term refers to bundles of hair dyed to match particular haircolor shades offered by a manufacturer?

Back

swatches

Front

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as:

Back

reflective listening

Front

If a client scheduling mix-up occurs, you should: refrain from arguing about who is correct

Back

refrain from arguing about who is correct

Front

When working with older clients, as a general rule you should:

Back

keep the topics of conversation professional

Front

Which of the following is NOT one of the practical steps for effectively communicating in the workplace:
- be yourself
- take your temperature
- Talk less, listen more.

Back

React instead of responding.

Front

To earn clients' trust and loyalty, you should always: introduce them to other people they may interact with in the salon

Back

introduce them to other people they may interact with in the salon

Front

The _____ is the client's permanent progress record of services received, results, formulations, and products used during the service.

Back

service record card

Front

Which question should you ask when determining how the client feels about the manageability of his or her hair? Options: How manageable is your hair?, ​Do you feel that your hair is manageable enough for your lifestyle?, Would you say that your hair is very manageable, somewhat manageable, not very manageable, or not at all manageable?, How would you rate the manageability of your hair on a scale of 1 to 10, where 1 is poor and 10 is excellent?

Back

How would you rate the manageability of your hair on a scale of 1 to 10, where 1 is poor and 10 is excellent?

Front

What should you do first when completing the 10-step consultation method?

Back

Review the intake form.