Conflict Resolution Retest

Front

You're being accused of breaking something you didn't. What should you do?

Back

Stay calm, honest, and explain your side. Try to calm the other side.

Front

Karmen is working at a retail store and a coworker is constantly leaving their work area messy. She cleans up the coworker’s mess without saying anything, hoping it won’t happen again. Which conflict resolution is this?

Back

Avoidance

Front

Hezzy works at a coffee shop and is assigned to work with a team member who has been there longer and prefers to handle most of the tasks. Even though Hezzy feels he could do the job faster, he allows his coworker to take charge of the tasks. Which conflict resolution is this?

Back

Accomodate

Front

There are too many tardies at school. The principal along with the teachers decide to start assigning lunch detention. Which conflict resolution is this?

Back

Collaborative

Front

SGA is meeting to decide on the theme of prom this year. They chose to do A Night in Paris which everyone is really excited about doing. Which conflict resolution is this?

Back

Collaborative

Front

Which conflict resolution is described when two teenagers working at a fast food restaurant agree to swap shifts so both can have time off for their commitments?

Back

Compromise

Front

Which of the following is not a hint for dealing with conflicts?
Take time to cool off,
Always assume,
Find something you can agree on,
Know your aim

Back

Always assume

Front

Which attitude is being used to solve conflict when Ben talks very loudly and calls Susan a cow because he does not like when she chews loudly at work?

Back

Aggressive

Front

Ben does not like when Susan chews loudly at work. Every time they have lunch he leaves the room. Which attitude is being used to solve conflict?

Back

Passive

Front

Ben does not like when Susan chews loudly at work. He kindly explains to her how much this bothers him. Which attitude is being used to solve conflict?

Back

Assertive